Privacy Policy

Last updated: June 2025

Spiral Stone Studio ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect any information you provide when you visit our website or make a purchase.

1. What Information We Collect

When you browse our site, make a purchase, or contact us, we may collect the following types of personal information:

• Name

• Email address

• Billing and delivery address

• Phone number

• Payment information (handled securely via third-party payment providers)

• Order details and purchase history

• IP address and browsing behaviour via cookies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders

• Communicate with you about your order or enquiry

• Provide customer support

• Send updates, newsletters, or promotional emails (only if you’ve opted in)

• Improve our website experience and services

• Comply with legal and tax obligations

3. Sharing Your Data

We will never sell your data. We only share your data with trusted third-party service providers, such as:

• Payment processors (e.g. Stripe, PayPal)

• Delivery services (e.g. Royal Mail, courier partners)

• Email marketing platforms (only with consent)

• Website analytics tools (e.g. Google Analytics)

These providers only have access to the information necessary to perform their functions and are contractually obligated to keep your data secure.

4. Data Storage & Security

We take appropriate technical and organisational measures to safeguard your personal information. Your data is stored securely, and any payment data is encrypted and handled by secure third-party processors.

5. Your Rights (UK & EU GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw your consent for marketing at any time

• Request a copy of your data in a portable format

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at hello@spriralstonestudio.co.uk

6. Cookies

We use cookies to:

• Enable website functionality

• Analyse how our site is used

• Improve your shopping experience

By using our website, you consent to our use of cookies. You can manage or disable cookies in your browser settings.

7. Email Marketing

If you sign up to our newsletter, we’ll send occasional updates, offers, and product news. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Please review it periodically to stay informed.

9. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Spiral Stone Studio
Email: hello@spiralstonestudio.co.uk
Location: Guildford, Surrey, UK